Privacy policy


1.- Data controller, representative in the European Union and data protection officer

a) Data controller: We hereby inform you that any personal data you provide while using the order service will be processed by ESPORTS DE NEU SOLDEU-INCLES, S.A. (hereinafter, ENSISA), in its capacity as the data controller. ENSISA has its registered office at Carretera General, s/n (ENSISA building), AD100 El Tarter (Andorra), is registered in the Principality of Andorra Companies Register under number 5009 and in the Trade Register under number 906009-A, and its tax registration number is S-700159-E.

b) Representative for the data controller in the European Union: If you are located in the European Union, we hereby inform you that our representative in the EU is the company COMPLIANCE GAP MITIGATION, with registered office at c/ Ferraz 28, 2º Izq., 28008 Madrid (Spain) and tax ID number B-88402227. You may contact our EU representative on the telephone numbers (+34) 917589441 and (+34) 915482701 or at the email address

c) Data protection officer: ENSISA hereby informs you that, should you have any queries relating to data protection, you may contact our data protection officer at the following email address:

2.- File registered with the Andorran Data Protection Agency in accordance with Andorran legislation

In accordance with the Andorran Qualified Act 15/2003, of 18 December, on Personal Data Protection (hereinafter, ‘QAPD’), and its implementing regulations, we hereby inform you that any personal data you provide to ENSISA will be included in a file held by the company and duly registered with the Andorran Data Protection Agency. 

3.- Processing purpose, lawful basis for processing and personal data retention period

3.1.- Processing purpose

ENSISA will collect and process your personal data with the purpose of handling any complaints or incidents and requests to exercise your data rights relating to the acquisition of the ordering service. In accordance with article 11 of the EU General Data Protection Regulation (hereinafter, ‘GDPR’), if ENSISA can demonstrate that it cannot identify you, it is not obliged to maintain, acquire or process additional information in order to do so. Nonetheless, in accordance with point 2 of the same article, if it is possible (and it is, in this case), ENSISA is obliged to inform you accordingly. In these cases, articles 15 to 20 do not apply, unless, for the purpose of exercising your rights under these articles, you provide additional information enabling ENSISA to identify you.

3.2.- Lawful basis for processing

The data processing is necessary for the execution of the corresponding contract, through which you acquire ENSISA’s services or products.

3.3.- Personal data retention period

In general, your personal data will be retained for this purpose for 5 years and, if applicable, for the duration of any litigation and until all legal remedies are exhausted.

4.- Recipient categories, including service providers, and transfers to other countries or international organisations (international transfers)

4.1.- If necessary, to fulfil the aforementioned purpose, your personal data may be passed on to the following categories of recipients:

  1. ENSISA service providers that need to process your personal data for reasons relating to the data processing purpose. They will do so in accordance with ENSISA’s instructions, this additional information and any appropriate security and confidentiality measures established by the company
  2. Third parties with no relation to ENSISA, if, in good faith, ENSISA identifies the need to carry out the transfer in order to: (1) comply with any applicable and enforceable law, regulation, legal procedure or governmental requirement; (2) comply with the terms and conditions of the acquired product and/or services, including the investigation of possible violations, and/or (3) detect, prevent or otherwise deal with fraud, security breaches or technical problems
  3. Competent public administrations, in the cases provided for by law and for the purposes defined by law

4.2.- ENSISA does not carry out international personal data transfers, pursuant to the provisions of the QAPD and the GDPR.

5.- Your personal data rights

In accordance with article 11 of the GDPR, the data ENSISA processes for the purpose of dealing with your orders is not subject to the rights to access, rectification, erasure, restriction of processing and data portability, unless, for the purposes of exercising your rights under articles 15 to 20, you provide additional information enabling ENSISA to identify you.

  • In accordance with the QAPD, ENSISA hereby informs you that you may exercise your rights to access, rectification or erasure of your personal data, and if you are located in the European Union, as well as these rights, you may also exercise your rights to restriction of processing and data portability and the right to object to the processing of your data.

You may exercise these rights by sending a written, signed notification to the email address, to which you must attach a copy of your passport or other national ID document, the last four digits of the card you used to make payment and the date and approximate time of your order.

Furthermore, you may seek additional information about your rights and, if you so wish, file a complaint, by contacting a data protection control authority. Should you wish to do so in Andorra, we hereby inform you that the contact details for the Andorran Data Protection Agency (APDA) are displayed on

6.- Security

ENSISA guarantees that the processing of your personal data will be subject to strict professional confidentiality, and that it has implemented all the technical and organisational measures needed to guarantee the security of your personal data and prevent its alteration, misuse, loss, theft, unauthorised processing and unauthorised access.

7.- Changes to additional information

This additional information is subject to periodic modifications, in accordance with the applicable law at any given time.

Last updated: 22th july 2020


1.- General provisions:

This website uses cookies, which are small files generated on the computers and other mobile or electronic devices from which you access this website. Their functions include obtaining information on the date and time at which you enter the website and on the content you select, which enables ESPORTS DE NEU SOLDEU-INCLES, S.A. (hereinafter, ENSISA) to improve the quality and security of the aforementioned content.

Please note that we will only store cookies on your device if they are strictly necessary for this website to function. For all other cookies, we will request your consent. Therefore, we will not store any of these cookies – other than those strictly necessary for this website to function – unless you have consented to us doing so.

You may modify or withdraw your consent in accordance with the provisions of this policy.

In the cases in which the cookies used on this website involve personal data, it will be processed by ENSISA in accordance with its privacy policy.

For more information about ENSISA and its contact details, and to find out how the company processes personal data, please consult the ENSISA privacy policy via the following link:

2.- Types of cookies:

ENSISA uses first-party and third-party cookies that allow the company to manage and improve the services it offers. These cookies are of the following types:

a) Strictly necessary cookies:

Strictly necessary cookies enable you to use the basic functions of the website, such as browsing its pages and accessing its secure areas. The website cannot function correctly without these cookies.

cookielawinfo-checkbox-necessary grandvalira.sigandgoo.comDetermine if the visitor has accepted the cookie consent box. 1 day HTTP
cookielawinfo-checkbox-non-necessary grandvalira.sigandgoo.comDetermine if the visitor has accepted the cookie consent box. 1 day HTTP
 cookies.js grandvalira.sigandgoo.comDetermine if the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not appear again when re-enter the web. Session  HTTP
JSESSIONIDnr-data.netIt preserves the states of the users in all the requests of the page.SessionHTTP
wc_cart_hash_#grandvalira.sigandgoo.comLets you add products from the page to the cart.PersistentHTML
wc_fragments_#grandvalira.sigandgoo.comIt allows updating the cart without updating the page.SessionHTML

b) Personalisation cookies:

Personalisation cookies enable the website to record certain information that may lead to changes in how the website functions, including but not limited to your preferred language.

 _icl_visitor_lang_js grandvalira.sigandgoo.comSave the user’s preferred language on the website. 1 day HTTP
 wpml_browser_redirect_test grandvalira.sigandgoo.comSave the user’s preferred language on the website. Session HTTP

c) Statistics cookies:

Statistics cookies are those that help ENSISA to understand how you interact with this website. They are collected and information is communicated anonymously. Therefore, the information collected through this type of cookie is used to measure activity on this website, as well as to create browsing profiles for the users of this website with a view to implementing improvements according to analyses of data relating to users’ usage of the service.

mailchimp_landing_site Used to record how the user has entered the web – This function is provided by Mailchimp. 27 days HTTP

3.- Blocking, disabling and/or deleting cookies:

ENSISA hereby informs you that the cookies established in the previous section – except for those that are strictly necessary – may be blocked, disabled and/or deleted at any time in the following way:

You may allow or block cookies or delete ones already installed on your device through your internet browser’s settings menu. You may also configure your browser so that it blocks cookies or warns you when a server wishes to store them on your device. The following links provide information regarding how to configure and/or disable cookies in the main browsers on the market, so that you may decide whether or not you wish to accept the use of cookies.

For more information regarding how to block, disable and/or delete cookies, please consult the following website:

Last updated: 22th july 2020